Shipping policy

Updated Domestic Shipping & Delivery

Carrier-Based Rates & Delivery Standards

At Blue Hills 3D Manufacturing, we utilize trusted third-party carriers (such as Canada Post, Purolator, UPS, and FedEx) to deliver your custom orders. Not all carriers may be available in your area. Please note the following regarding our shipping process:

  • Calculated at Checkout: Shipping rates are not flat-fixed by us. Instead, they are calculated in real-time at checkout based on the total weight and dimensions of your order and your specific delivery destination.

  • Carrier Standards: All delivery timelines and "guaranteed" delivery dates are set and managed by the carrier, not by Blue Hills 3D Manufacturing. While we provide estimated windows provided by the shipping service, we cannot personally guarantee carrier performance once the package has been scanned into their system and out of our hands.

  • Production vs. Transit: Please remember that shipping time is in addition to our 3–5 business day production lead time. Choosing an expedited shipping method (like Overnight or 2-Day) speeds up the time the package spends in a truck or plane, but it does not bypass the time required to 3D print your custom item.

Tracking Your Order

Once your order is manufactured and handed over to the carrier, you will receive an automated email with a tracking number. We recommend monitoring this link for the most up-to-date information regarding your delivery status and any potential carrier delays.

 

Updated International Shipping & Duties Policy

1. Duty-Free Shopping (USMCA)

We are proud to manufacture all our products in Canada. Under the USMCA, most of our 3D-printed goods—including our shadow boxes, monograms, and organizers—are Tariff-free for customers in the United States, Mexico, and Canada.

  • Note: While the items themselves are duty-free, local sales taxes or small processing fees from the carrier may still apply depending on your local regulations.

  • Orders entering the United States of a value less than $800 US dollars are now subject to, what appears to be a 10% entry duty (unfortunately).

2. International Duties & Taxes

For customers outside of the USMCA zone, your order may be subject to import duties and taxes (including VAT), which are levied once a shipment reaches your destination country.

  • Responsibility: Blue Hills 3D Manufacturing is not responsible for these charges. All import fees are the sole responsibility of the customer.

3. Refusal to Pay Duties

If a customer refuses to pay the required import duties or taxes upon delivery, the carrier may return the item to us or abandon it.

  • No Refund Policy: Because our products are custom-manufactured to order, we cannot offer refunds for items returned due to unpaid duties.